Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.
Through Networks, Nokia is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.
Job Title: Radio Solution Manager
Job description
To increase Nokia Networks product and system solutions sales, utilizing wide experience in technologies with defined customers and prospects in proactive sales and marketing support activities.
Main Responsibility Area
Sales and marketing support via wide technical sub-system level expertise and good internal/external business understanding. Providing viable business solutions to customers and demonstrating their value. Handling complex problems and/or co-coordinating work which may extend beyond own area of expertise. Sharing expertise. Anticipating client needs, investigating underlying causes and identifying short and longer-term solutions; creating and leading business development.
Position Description
The Radio Solution Manager takes the end to end solution ownership in MBB Radio related opportunities for some CT in Angola. The general scope of this position will be driving the MBB RA business and he will be working as one team member in the CT generating MBB RA business. As a key contact Solution Manager within the CT for MBB Radio and towards customer. He will be the anchor for marketing and consultation for RA solutions, whereby he will contribute in maintaining, creating and expanding the RA business in the related CT.
Mainly by:
– Identifying & qualifying NSN opportunities in co-operation with CT, in alignment with NSN and customer’s technology strategies.
– Matching customer needs with NSN products/systems and translate technical solutions to clear customer value and benefits.
– Sales support and sales case ownership for opportunities within the CT, including solution selling with proactive value argumentation
– Defining and documenting technical customer solution, responding to technical parts of tenders, and preparing solution optimized BoQs.
– Arranging technical customer workshops, and participating in negotiations.
– Building strong customer relationships with customer organizations as agreed with AM of CT.
– Configuring of network elements for tendering, contracting and implementation
Mainly by:
– Identifying & qualifying NSN opportunities in co-operation with CT, in alignment with NSN and customer’s technology strategies.
– Matching customer needs with NSN products/systems and translate technical solutions to clear customer value and benefits.
– Sales support and sales case ownership for opportunities within the CT, including solution selling with proactive value argumentation
– Defining and documenting technical customer solution, responding to technical parts of tenders, and preparing solution optimized BoQs.
– Arranging technical customer workshops, and participating in negotiations.
– Building strong customer relationships with customer organizations as agreed with AM of CT.
– Configuring of network elements for tendering, contracting and implementation
Position Requirements
Strong mobile cellular technology knowledge and experience, especially 2G/3G. LTE will be an advantage.
Knows the Mobile Cellular business in Angola, Preferably has been involved with customer’s activity in Angola. Preferably has system/solution marketing background in addition to the technology skills.
Strong communication skills and have a good interpersonal skills to build a close relationship with customer.
Good in persuading and influencing.
Strong in analytical and solutioning skill. Excellent presentation skills and marketing skills to drive Radio Solutions.
Strong team work and personal attitude
Has a business analytical capability for radio solution cases
Portuguese Speaking is Must for this role
Knows the Mobile Cellular business in Angola, Preferably has been involved with customer’s activity in Angola. Preferably has system/solution marketing background in addition to the technology skills.
Strong communication skills and have a good interpersonal skills to build a close relationship with customer.
Good in persuading and influencing.
Strong in analytical and solutioning skill. Excellent presentation skills and marketing skills to drive Radio Solutions.
Strong team work and personal attitude
Has a business analytical capability for radio solution cases
Portuguese Speaking is Must for this role
Job Title: Operations Director
Job description
Manages and leads a functional group of people globally (providing services to the customer) or multifunctional groups in a geographical area, with full responsibility of all personnel management aspects. Develops service and support portfolios and capability. Drives customer satisfaction improvement in product/service line.
Main Responsibility Area
Responsible for contributing and implementing the strategy for the product/service line. Has final planning and execution responsibility for the own area. Has global responsibility for goal setting, operations, resourcing, results and competence development of the product/service line. Provides frame and support for success of organization. Ensures good co-operation across organisational units. Responsible for the continuous development of the operations in own area. Overall responsibility for customer satisfaction in product/service line.
Position Description
Manages projects ensuring good profitability by efficient cost controlling and resource management. Provides leadership and manages large project teams effectively. Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship. Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers. Plans and manages internal and external resources. Is responsible for internal and external project reporting. Represents the customer’s requirements back to NSN/account team to anticipate new business opportunities.
– End to end operation and deployment management as per contractual deliverables (agreed SLA).
– Financial management
-Team management
-Customer (Key stakeholders) management
– End to end operation and deployment management as per contractual deliverables (agreed SLA).
– Financial management
-Team management
-Customer (Key stakeholders) management
Position Requirements
Deep experience on data network/LTE and MS environment
Fluent Arabic speaking (Lebanon, Egypt, Jordan) would be strong preference
Fluent Arabic speaking (Lebanon, Egypt, Jordan) would be strong preference
Job Title: Lead Service Business Manager Growth CT
Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.
Through Networks, Nokia is the world’s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world’s most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly.
General Purpose
Independently manage projects with high risk and complexity ensuring good profitability and quality. Ensure customer satisfaction with delivery and implementation of services. Has overall profit and loss responsibility for the project.
Main Responsibility Area
Manages projects ensuring good profitability by efficient cost controlling and resource management. Provides leadership and manages large project teams effectively. Acts as primary project interface to the customer ensuring good customer satisfaction and developing the customer relationship. Shares project experience and best practices, knowledge of project management processes, tasks and tools with other project managers. Plans and manages internal and external resources. Is responsible for internal and external project reporting. Represents the customer’s requirements back to NSN/account team to anticipate new business opportunities.
Position Description
Management of Financial and non-Financial Performance
• Drives continuous efficiency improvement by
o Project Cost Adherence (PCA) management
o Project Asset Rotation Days (PARD) reduction
o Achieving/ Optimizing contracted operational Program performance such as Network Availability, Mean-Time-To-Repair (MTTR), Program schedule adherence
o Ensuring efficient Claims Management
• Aims to improve revenue and Gross Margin (GM) by
o capturing Up-sell opportunities
o effective Change Management
• Drives continuous efficiency improvement by
o Project Cost Adherence (PCA) management
o Project Asset Rotation Days (PARD) reduction
o Achieving/ Optimizing contracted operational Program performance such as Network Availability, Mean-Time-To-Repair (MTTR), Program schedule adherence
o Ensuring efficient Claims Management
• Aims to improve revenue and Gross Margin (GM) by
o capturing Up-sell opportunities
o effective Change Management
Contribution to Service Business
• Contributes by identifying and creating business opportunities
• Contributes during pre-sales and sales/tendering processes
• Contributes in the development of the service business
• Contributes by identifying and creating business opportunities
• Contributes during pre-sales and sales/tendering processes
• Contributes in the development of the service business
Program Management Planning
• Ensures Project Target Agreement (PTA) process takes place
• Validates PTA contents
• Plans and manages programs based on Project Management Institute (PMI) principles and processes (initiate, plan, execute, monitor/control, close) and Global Service Business guidelines
• Leads the customization of Global end-to-end operational processes for Program* requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures they are aligned with NSN MoO
• Ensures contract management process is initiated and integrated with Project Management processes, Operational processes and NSN Contract Management policies
• Ensures Project Target Agreement (PTA) process takes place
• Validates PTA contents
• Plans and manages programs based on Project Management Institute (PMI) principles and processes (initiate, plan, execute, monitor/control, close) and Global Service Business guidelines
• Leads the customization of Global end-to-end operational processes for Program* requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures they are aligned with NSN MoO
• Ensures contract management process is initiated and integrated with Project Management processes, Operational processes and NSN Contract Management policies
Monitoring and Controlling Program Execution
• Monitors and controls
o project targets against the PTA baselines
o Project Management processes (e.g. quality, time management, cost management, scope management, etc.)
o operational visibility to relevant stakeholders (e.g. PMO, Customer) using pre-defined and agreed-to tools
o participation at periodic reviews (e.g. Operational Review Meetings)
o execution of operational processes in line with NSN MoO and applicable Service Business guidelines
o operational KPIs
o KPIs as specified in Service Level Agreements
o execution of the contract management process
o adherence to applicable official guidelines, handbooks and instructions
• Monitors and controls
o project targets against the PTA baselines
o Project Management processes (e.g. quality, time management, cost management, scope management, etc.)
o operational visibility to relevant stakeholders (e.g. PMO, Customer) using pre-defined and agreed-to tools
o participation at periodic reviews (e.g. Operational Review Meetings)
o execution of operational processes in line with NSN MoO and applicable Service Business guidelines
o operational KPIs
o KPIs as specified in Service Level Agreements
o execution of the contract management process
o adherence to applicable official guidelines, handbooks and instructions
Updating the Program Management Plan
• Continuously and proactively updates ProgramManagement Plans and Delivery Processes to reflect changing requirements
• Continuously and proactively updates ProgramManagement Plans and Delivery Processes to reflect changing requirements
Risk Management
• Identifies and analyzes risks and opportunities
• Plans and implements risk response actions
• Ensures risks are actively monitored and managed and that risk management plans are updated as needed
• Identifies and analyzes risks and opportunities
• Plans and implements risk response actions
• Ensures risks are actively monitored and managed and that risk management plans are updated as needed
Stakeholder Management
• Manages the expectations of Program stakeholders, e.g.
o customer
o program organization
o subcontractors
o 3rd party vendors (multi-vendor partners)
o CT team
o Order Management and Logistics (OML)
• Sets up and maintains clear and effective internal and external communications with program stakeholders (e.g. customer and project teams)
• Manages the expectations of Program stakeholders, e.g.
o customer
o program organization
o subcontractors
o 3rd party vendors (multi-vendor partners)
o CT team
o Order Management and Logistics (OML)
• Sets up and maintains clear and effective internal and external communications with program stakeholders (e.g. customer and project teams)
Leading the Program Organization
• Organizes and leads the Program team/organization
• Performs line management responsibilities, where applicable, such as
o on-boarding/off-boarding people
o managing performance, competence development
• Organizes and leads the Program team/organization
• Performs line management responsibilities, where applicable, such as
o on-boarding/off-boarding people
o managing performance, competence development
Program Closure and Handovers
• Ensures contractual requirements (e.g. Acceptance Testing done, PAC signed by customer) are completed in a timely manner
• Closes the project by collecting Lessons Learned, posting calculations, documenting completion of the PTA, conducting Project Satisfaction Surveys (PSS), etc.
• Facilitates Customer handover activities (e.g. documentation transfer)
• Ensures internal handover (if applicable)
• Ensures contractual requirements (e.g. Acceptance Testing done, PAC signed by customer) are completed in a timely manner
• Closes the project by collecting Lessons Learned, posting calculations, documenting completion of the PTA, conducting Project Satisfaction Surveys (PSS), etc.
• Facilitates Customer handover activities (e.g. documentation transfer)
• Ensures internal handover (if applicable)
Position Requirements
Previous experiece in Africa essential
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